Returns & Exchanges

At Elma Lingerie, your satisfaction and comfort are our highest priorities; if your purchase isn't quite right, we offer returns and exchanges on unworn items with tags attached within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Ensure all items are in their original condition with hygiene seals intact, and place them securely in the original packaging if possible.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our team inspects your return for quality compliance, we will process your refund or ship your replacement item within 5-7 business days.