Frequently Asked Questions
Everything you need to know about your Elma Lingerie experience.
How do I find my perfect fit?
We provide a comprehensive Size Guide on every product page. If you are between sizes, we generally recommend sizing up for lace items and following your standard measurements for seamless collections.
What is your return policy for intimate apparel?
Due to hygiene reasons, we only accept returns on items that are unworn, unwashed, and have all original tags and hygienic liners intact. Returns must be initiated within 30 days of delivery.
How should I care for my Elma Lingerie pieces?
To preserve the delicate fabrics and lace, we recommend hand washing in cold water with a mild detergent. If using a machine, please use a mesh laundry bag and a delicate cycle, then air dry.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range from 10-15 business days.
Do you offer discreet packaging?
Yes, all Elma Lingerie orders are shipped in plain, unmarked outer packaging to ensure your privacy and the security of your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.